Leadership isn’t just about vision statements and strategic pivots, it’s lived out in the smallest, often overlooked moments of connection.

In this episode of Mindful Management, host Shenandoah Chefalo explores the power of “micro moments,” those brief, intentional interactions that can transform culture. Drawing on trauma-informed practice and her work with leaders across industries, Shen explains how these moments shape safety, trust, and engagement far more than formal policies ever could.

Shenandoah Chefalo is a trauma-informed leadership expert, award-winning author, and founder of Chefalo Consulting, where she designs transformational professional development and systems-change initiatives for organizations worldwide. With over 20 years of experience, she has helped schools, nonprofits, healthcare providers, and government agencies build cultures rooted in trust, safety, and resilience. A former foster youth and author of the memoir Garbage Bag Suitcase, Shen brings unmatched authenticity and lived expertise to every program she leads. In 2025, she released The Best Bunny, an illustrated children’s book guiding young readers through grief, loss, and healing. Her work has earned national recognition, including Corporate Vision’s 2025 Education & Training Awards for “Most Impactful Leadership Development Program – USA” and “Excellence in Social Impact Consulting.”